GHM was ranked number 5 in the list of Top Performers under the Small Brands category in ReviewPro’s recently published 2016 Top Luxury Hotel & Brand Report, displacing illustrious peers like The Peninsula Hotels, Raffles Hotels and Resorts, and Bulgari Hotels and Resorts. Based on scoring derived from their Global Review Index (GRI), an industry-standard online reputation benchmark, ReviewPro analysed 122 brands who managed fewer than 20 properties to arrive at their findings.
This being ReviewPro’s third edition of the report, it was noted that the standard for the Small Luxury Brands has increased substantially over the last period with the Top 25 hotels in the 2016 list achieving GRI scores of above 92%. The key contributing attributes to this list includes service, value, location, cleanliness and rooms, with service being the area where hotels in this category demonstrated excellence. GHM was ranked fifth, with an impressive score of 96%. GHM hotels were also acknowledged for cleanliness, giving a close fight to the leading position and placed second on the list.