Health &comfort

Spa Etiquette

Health Matters

Please communicate health conditions such as high blood pressure, allergies, pregnancy or any health-related concerns you may have when making your appointment. We do not recommend the consumption of alcohol before or directly after spa treatments.

Spa Attire

We will provide you with spa attire including a choice of spa underwear, alternatively you may prefer to wear your own. Choose what is most comfortable for you. Our therapists will always use draping techniques to respect your privacy.

Valuables

We provide a secure place for your personal items inside the spa suite; however, we do not accept liability for loss or damage. We recommend valuable items be stored inside the safe located in your hotel suite.

Punctuality

Arriving late may make it necessary to limit the time for your treatment so the next guest is not delayed. Please arrive at The Spa reception ten minutes prior to your scheduled treatment time.

Cancellation Policy

The treatments you select are reserved especially for you. Guests will be charged a 50% cancellation fee for treatments cancelled less than six hours prior to the appointment time. No-show or cancellation with less than two hours notice will be charged at 100%.

Smoking

Kindly note the spa and health club facilities are designated as no-smoking zones.

Mobile Phones

Kindly refrain from using your mobile phone in the spa premises. Please keep your mobile phone on the silent mode at all times.

Minimum Age

Minimum age for entry to the spa and health club facilities is 16 years old.

Gift Certificate

Gift certificates for spa services and retail products are available for sale at The Spa reception.

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